IT Support Specialist

Position Overview

Gan Technologies is seeking a skilled and customer-focused IT Support Specialist to join our dynamic IT team. The IT Support Specialist will be responsible for providing technical assistance and support to our internal employees, resolving IT-related issues, and ensuring the smooth operation of our systems and infrastructure.

Responsibilities

• Provide technical support and troubleshooting assistance to end-users via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues promptly.
• Set up and configure new user accounts, email accounts, and access permissions.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Assist in the implementation of IT projects and initiatives, such as system upgrades and migrations.
• Maintain accurate records of IT assets, inventory, and support tickets using IT service management tools.

Qualifications

• Proven experience as an IT Support Specialist or similar role
• Strong knowledge of computer hardware, software, and networking fundamentals.
• Familiarity with troubleshooting techniques and diagnostic tools.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to prioritize tasks, work under pressure, and meet deadlines.
• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).

How to Apply

If you are passionate about technology and enjoy helping others resolve IT issues, we want to hear from you! Please submit your CV and cover letter outlining your relevant experience by filling out the form below.